Privacy Policy
ESB South Field is used by two kinds of account, and what the app holds about you depends on which you have.
- Staff accounts — field representatives, managers and administrators of ESB Group. These accounts are created by the company.
- Business accounts — a pharmacy, clinic, shop or other business that registers itself in the app to buy from ESB Group. Anyone representing such a business may register; ordering begins once ESB Group approves the account.
What the app collects
- Registration details (business accounts) — the name of the business and the kind of business it is, its area and address, and the contact person's name, email address and telephone number, entered by you when you register.
- Account details (staff accounts) — your name, work email address, role and the territory assigned to you, created by your administrator.
- Orders you place — the products, quantities and any note you send with an order, and its status.
- Work records staff enter — customer calls and visits, orders, returns, expenses, leave requests, stock checks, collections and the notes, photographs and voice notes attached to them.
- Location (staff accounts) — when a representative records a call or checks in for the day, the record is stamped with the device's location so it can be verified against the customer's registered address. Location is read only while those features are used, never continuously in the background. Business accounts are not location-tracked.
- Camera and photo library — only when you choose to attach a photograph, such as a receipt or a delivery.
- Microphone — only when a representative chooses to record a voice note on a call.
- Face ID / Touch ID — used solely to unlock your saved session on the device. Biometric data never leaves your device and is not available to the app or to ESB Group.
- Screenshots (staff accounts) — the app detects when a screenshot is taken of a screen showing customer or pricing data and records that one was taken, for information-security purposes. The image itself is not collected.
How it is used
The information is used by ESB Group to sell and deliver its products: accepting and fulfilling orders, planning and reviewing customer visits, approving requests through the company's workflow, and reporting on sales and coverage. A business account sees only its own shop's records. Staff see records within their reporting line, as configured by an administrator.
The app does not track you across other companies' apps or websites. It contains no advertising, no analytics products and no data brokers, and it uses no advertising identifier.
Where it is stored
Data is transmitted over encrypted connections (HTTPS) to servers operated for ESB Group and is stored there. A copy of recent records is kept on your device so the app works without a network connection; records you create offline are queued and sent when the connection returns. Signing out removes your session from the device.
Sharing
Your information is not sold and is not shared with third parties for advertising. It is disclosed only to ESB Group staff who need it for their work, to service providers who host the system on the company's behalf under contract, and where the law requires.
Deleting your account
A business account can be deleted from inside the app, under Account → Delete Account. Deleting removes your sign-in and personal details; orders already placed remain with ESB Group as its commercial records, as tax and trading law requires. A staff account is managed by your employer: ask your administrator to remove it.
Retention
Business records are retained for as long as ESB Group needs them for its operations and legal obligations. A staff account is deactivated when your engagement with the company ends.
Your rights
Questions about your data, or a request to see or correct it, go to ESB Group at the address below.
Contact
ESB Group
Email: info@esbsouth-team.com